💰 Policy

Refund Policy

📅 Last updated: May 27, 2026 📍 Effective immediately 🌐 toolhubbase.com

1 Overview

At ToolHubBase, we want you to be completely satisfied with your purchase. This Refund Policy outlines the conditions under which you may request a refund for credit packs purchased on our platform.

✅ Our Promise: We offer a 7-day money-back guarantee on all credit pack purchases — no questions asked, as long as the credits have not been used.

2 Refund Eligibility

✅ You ARE eligible for a full refund if:

  • You request a refund within 7 days of your purchase date
  • You have not used any credits from the purchased pack
  • Your account is in good standing (no violations of our Terms of Service)

❌ You are NOT eligible for a refund if:

  • More than 7 days have passed since your purchase
  • You have used any credits from the purchased pack (even partially)
  • Your account has been suspended for violating our Terms of Service

💡 Partial usage: If you have used some credits from a pack, we are unable to issue a refund for the remaining unused credits. Credits are considered consumed once applied to any tool operation.

3 How to Request a Refund

To request a refund, please contact us with the following information:

  1. Email address associated with your ToolHubBase account
  2. Order number (found in your order history or purchase confirmation email)
  3. Reason for refund (optional, but helps us improve our service)
📧 Email [email protected]
⏱ Response Within 1–2 business days

4 Refund Processing

  • Approved refunds will be processed within 5–10 business days
  • Refunds are issued to the original payment method used for the purchase
  • Upon refund approval, the corresponding credits will be immediately removed from your account

⚠️ Important: If you use credits after submitting a refund request but before it is processed, your refund request will be denied.

5 Free Trial Credits

Free daily trial credits provided to guest or registered users are not eligible for refund as no payment was made. These credits are provided as a courtesy to help you evaluate our tools.

6 Changes to This Policy

We reserve the right to update this Refund Policy at any time. Changes will be posted on this page with an updated "Last updated" date. Continued use of ToolHubBase after changes constitutes acceptance of the revised policy.

7 Contact Us

If you have any questions about this Refund Policy or need assistance with a refund request, please don't hesitate to contact us:

📧 Email [email protected]
🌐 Websitetoolhubbase.com